Cancellation Policy

Cancellation by the Client:

More than 30 days before the event: Full refund of any deposit paid, minus a 10% admin fee.
15 to 30 days before the event: No refund. Full quoted amount is payable.

Non-Refundable Deposit:

A non-refundable deposit of 50% is required to secure the booking.
This deposit covers initial planning, admin time and the purchase of non-returnable stock.

Change of Date:

Requests to change the date are subject to availability and must be made at least 15 days prior to the original event date.
Date changes requested less than 15 days before the event may be treated as a cancellation and rebooking.

Cancellation by the Caterer:

In the unlikely event that we need to cancel, clients will receive a full refund, including the deposit.
We reserve the right to cancel bookings due to events beyond our control (force majeure), in which case we will attempt to reschedule or refund appropriately.

Force Majeure:

No refunds are given for cancellations due to events beyond either party’s control, such as natural disasters, pandemics, strikes, or acts of government. We will work with the client to reschedule where possible.

Refunds and Payment Processing:

Refunds (where applicable) will be processed within 14 business days.
Refunds will be paid via the same method used for the original payment unless otherwise agreed.

Client Responsibilities:

It is the client’s responsibility to notify the company of cancellation in writing via email. The cancellation date will be based on the date the cancellation email is received.